Jessica Zhao
About Jessica Zhao
Jessica Zhao serves as the Head of Customer Experience at Landed, Inc., a position she has held since 2016. She has a diverse background in strategic initiatives and consulting, with previous roles at College Track, Build, and Monitor Deloitte.
Work at Landed
Jessica Zhao has served as the Head of Customer Experience at Landed, Inc. since 2016. In this role, she focuses on enhancing customer interactions and ensuring satisfaction across all touchpoints. Her leadership has contributed to the development of strategies that prioritize customer needs and improve overall service delivery. Under her guidance, the customer experience team has implemented various initiatives aimed at fostering positive relationships with clients.
Previous Experience
Before her tenure at Landed, Jessica Zhao held several positions that contributed to her expertise in customer experience and strategic initiatives. She worked as the Director of Strategic Initiatives at College Track from 2014 to 2015, where she developed programs to support students. Additionally, she served as an Entrepreneurship Mentor at Build from 2013 to 2015, providing guidance to young entrepreneurs. Earlier in her career, she was a Consultant at Monitor Deloitte from 2011 to 2014, where she advised clients on various business strategies.
Education and Expertise
Jessica Zhao earned her Bachelor of Arts degree from Northwestern University, where she studied from 2008 to 2011. She also attended University College London (UCL) in 2009, although her duration of study there was less than a year. Her educational background has equipped her with a strong foundation in analytical and strategic thinking, which she applies in her professional roles.