Deborah Bögel
About Deborah Bögel
Deborah Bögel serves as the Head of Customer Support at Lanes & Planes, where she has worked in various roles since 2018. She has a background in tourism and business management, holding multiple qualifications in these fields.
Current Role at Lanes & Planes
Deborah Bögel serves as the Head of Customer Support at Lanes & Planes, a position she has held since 2023. In this role, she oversees the customer support team, ensuring that client inquiries and issues are addressed effectively. Her leadership is focused on enhancing customer satisfaction and streamlining support processes.
Previous Experience at Lanes & Planes
Prior to her current role, Deborah Bögel worked at Lanes & Planes in various capacities. She was the Head of Customer Success from 2020 to 2023, where she led initiatives to improve customer engagement and retention. Before that, she served as Teamleitung Customer Success from 2018 to 2020, managing a team dedicated to customer success strategies.
Educational Background
Deborah Bögel has a solid educational foundation in tourism and business management. She studied at FCm Travel Solutions, earning a qualification as a Tourismuskauffrau für Privat- und Geschäftsreisen from 2011 to 2013. Additionally, she attended IHK Akademie München, where she achieved the Gepr. Tourismusfachwirtin from 2015 to 2016 and later the Geprüfte Betriebswirtin / Master Professional of Business Management (CCI) from 2018 to 2022.
Career History in Travel Industry
Deborah Bögel has extensive experience in the travel industry. She worked as a Business Travel Consultant at nova reisen GmbH from 2015 to 2016. Following that, she was employed at DER Deutsches Reisebuero GmbH & Co OHG as an Expedient from 2016 to 2017. Her roles have equipped her with a comprehensive understanding of customer needs in the travel sector.