Chiara Damiano
About Chiara Damiano
Chiara Damiano is a Customer Success Manager at LanguageWire, specializing in customer relationship management and multilingual project oversight. With over a decade of experience in the localisation industry, she has held various roles at ONCALL Interpreters & Translators and possesses advanced degrees in Linguistic and Intercultural Mediation and Conference Interpreting.
Current Role at LanguageWire
Chiara Damiano serves as a Customer Success Manager at LanguageWire, a position she has held since 2022. In this role, she focuses on driving the adoption of product features and maximizing product usage. Her responsibilities include providing infrastructure for the setup, performance, and monitoring of defined sequences of tasks. She emphasizes quality management and aims to enhance business effectiveness through customer engagement.
Previous Experience at ONCALL Interpreters & Translators
Chiara Damiano has extensive experience at ONCALL Interpreters & Translators, where she held multiple roles from 2014 to 2022. She started as a Recruitment Intern for two months in 2014, then progressed to Project Coordinator from 2015 to 2017, and later served as Senior Account Manager (Interpreting) from 2017 to 2022. Her work involved managing multilingual projects and developing strong customer relationships.
Education and Expertise
Chiara Damiano holds a Bachelor's Degree in Linguistic and Intercultural Mediation from Alma Mater Studiorum – Università di Bologna, which she completed from 2008 to 2011. She furthered her education with a Master's Degree in Conference Interpreting from the same institution from 2011 to 2014. Additionally, she studied at the University of Portsmouth for one year from 2009 to 2010. Her academic background supports her expertise in the localisation industry.
Industry Experience and Skills
With over a decade of experience in the localisation industry, Chiara Damiano specializes in account and project management across the UK and Europe. Her skills include managing multilingual projects, developing customer relationships, and connecting with key executives and stakeholders. She is proficient in Italian, Spanish, and English, and has a background as a conference interpreter and translator.
Focus on Customer Success
In her current role, Chiara Damiano focuses on improving customer lifetime value by ensuring that customer needs are met. She works to create loyal customers by connecting with them and emphasizing customer outcomes and key performance indicators (KPIs). Her approach is centered on maximizing product usage and driving the adoption of technology and adjacent services.