Heike Reid
About Heike Reid
Heike Reid is a Customer Success Manager at LanguageWire in Hamburg, Germany, with over ten years of experience in the translation industry. She has held various project management roles and possesses strong skills in multitasking and team motivation.
Work at LanguageWire
Heike Reid has been employed at LanguageWire as a Customer Success Manager since 2021. In this role, she is responsible for ensuring client satisfaction and managing customer relationships. Prior to her current position, she served as a Senior Client Advisor at LanguageWire from 2020 to 2021. Her tenure at LanguageWire has contributed to her extensive experience in the translation industry, particularly in customer success and client management.
Previous Experience in Project Management
Heike Reid has held multiple project management roles prior to her current position. She worked at EnglishBusiness AG as a Project Manager from 2013 to 2015 and later as a Senior Project Manager from 2015 to 2016. Additionally, she served as an Operations Manager at the same company from 2016 to 2018. Her experience also includes a role as a Project Manager at Comms Multilingual Ltd in the United Kingdom from 2008 to 2009, and as a Project Manager at beo Gesellschaft für Sprachen und Technologie mbH from 2012 to 2013.
Education and Expertise
Heike Reid holds a Master of Arts in Language Interpretation and Translation from The University of Salford, which she completed from 2011 to 2012. She also earned a Bachelor's degree in the same field from Hochschule Magdeburg-Stendal (FH) between 2007 and 2011. Her educational background has equipped her with a solid foundation in language services and translation, complemented by over ten years of experience in the industry.
Skills and Professional Attributes
Heike Reid is recognized for her multitasking abilities and resilience, which enhance her efficiency in her roles. She demonstrates a goal-oriented work style and is known for her capacity to identify the strengths and weaknesses of her team members. Her approach to team dynamics emphasizes motivation and empathy, contributing to effective collaboration and project success.
Sabbatical Experience
From 2018 to 2020, Heike Reid took a sabbatical during which she engaged in personal development and subsequently entered a job application phase. This period allowed her to reflect on her career and prepare for her next professional steps, ultimately leading her back into the translation industry.