Irma Novakovic
About Irma Novakovic
Irma Novakovic is a Customer Success Manager at LanguageWire, where she has worked since 2022. She holds a Bachelor of Fine Arts from Zürcher Hochschule der Künste and has experience in project management and customer service across various companies.
Current Role at LanguageWire
Irma Novakovic serves as a Customer Success Manager at LanguageWire, a position she has held since 2022. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with customers. Her responsibilities include managing client accounts, addressing inquiries, and providing support to enhance the overall customer experience. Novakovic's work contributes to the company's commitment to delivering high-quality language services.
Previous Experience at SwissGlobal Language Services AG
Irma Novakovic worked at SwissGlobal Language Services AG in two capacities. Initially, she joined as a Trainee in Project Management for a period of six months in 2020. Following this, she took on the role of Project Manager from 2021 to 2022, where she managed various projects and coordinated with clients and team members to ensure successful project delivery.
Education and Academic Background
Irma Novakovic studied at Zürcher Hochschule der Künste, where she pursued a Bachelor of Fine Arts (BFA) in Bildende Kunst. Her studies spanned from 2009 to 2012, during which she developed her artistic skills and knowledge in the field. This educational background has provided her with a unique perspective that she applies in her professional roles.
Early Career Experience
Irma Novakovic began her career in the hospitality sector, working as a Kellnerin (waitress) at Restaurant Zähringer in 2009 for seven months in Zürich. She later transitioned to the call center industry, serving as a Call Center Agent Outbound at callExpert AG from 2010 to 2011. Additionally, she worked as a Contact Center Agent at IKEA Group from 2012 to 2013, gaining valuable customer service experience that has informed her subsequent roles.