Mathilde Pichot
About Mathilde Pichot
Mathilde Pichot is a Customer Success Manager currently employed at LanguageWire since 2021. She has extensive experience in the telecommunications industry, having held various roles at companies such as BICS, Syniverse, and TeleSign over the past decade.
Current Role at LanguageWire
Mathilde Pichot serves as a Customer Success Manager at LanguageWire since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's services. Her responsibilities include managing client relationships, providing support, and facilitating communication between clients and internal teams.
Previous Experience at BICS
Mathilde Pichot has extensive experience at BICS, where she held multiple roles. She worked as a Specialist Messaging Manager from 2017 to 2020, managing messaging solutions in the Brussels Area, Belgium. Prior to that, she was a Messaging Manager from 2014 to 2016 and served as a Key Account Manager for Digital & IoT in 2017. Her tenure at BICS contributed to her expertise in customer relations and messaging services.
Career at MACH and Syniverse
Mathilde Pichot's career includes significant positions at MACH and Syniverse. At MACH, she held various roles, including Inside Sales in 2011, Customer Relationship Officer from 2012 to 2013, and Sales Developer in 2012. She also worked as a Client Manager at Syniverse (formerly MACH) for nine months in 2013 to 2014 in Würzburg Area, Germany. These roles helped her develop a strong foundation in client management and sales.
Experience at TeleSign
In 2020, Mathilde Pichot worked at TeleSign as a Mid-Market Enterprise Account Director for ten months in the Greater Los Angeles Area. In this position, she was responsible for managing enterprise accounts and driving growth within the mid-market segment. This experience further expanded her skills in account management and customer success.
Education and Expertise
While specific educational details are not provided, Mathilde Pichot's career trajectory indicates a strong background in customer success, account management, and sales across various technology and messaging companies. Her diverse experience equips her with the skills necessary to navigate complex client needs and deliver effective solutions.