Theresa Kaiser
About Theresa Kaiser
Theresa Kaiser is a Customer Success Manager with a strong background in project management and a focus on customer service excellence. She holds a Master of Arts in Applied Linguistics and Cultural Studies and has experience working in international environments, particularly in Germany and Canada.
Current Role at LanguageWire
Theresa Kaiser currently serves as a Customer Success Manager at LanguageWire, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and service excellence, leveraging her extensive background in project management. Her responsibilities include managing client relationships and overseeing the successful delivery of language services.
Previous Experience at LanguageWire
Theresa Kaiser has a significant history with LanguageWire, having worked in various capacities. She was a Senior Project Manager from 2015 to 2021, where she led project teams and managed client projects. Prior to that, she served as a Project Manager from 2013 to 2014, contributing to project execution and client engagement. Additionally, she took a parental leave from 2016 to 2020.
Background in Project Management
Theresa Kaiser possesses a strong background in project management, emphasizing customer success and service excellence. Her experience includes managing tasks with keen attention to detail and an organized approach, which supports her effectiveness in her current role. She has worked in international environments, enhancing her ability to navigate diverse client needs.
Education and Expertise
Theresa Kaiser holds a Master of Arts (M.A.) in Applied Linguistics and Cultural Studies from Johannes Gutenberg University Mainz, completed between 2010 and 2013. She also studied European Studies at the Institute of Technology, Tallaght, during a semester abroad from 2009 to 2010. Additionally, she earned a Bachelor of Arts (B.A.) in American Studies from Leipzig University from 2007 to 2010. This educational background supports her expertise in managing customer success in the language services sector.
International Experience
Theresa Kaiser has gained valuable international experience through her studies and work in both Germany and Canada. This exposure has equipped her with a comprehensive understanding of applied linguistics and cultural studies, which is beneficial in her role at LanguageWire. Her ability to work in diverse environments enhances her effectiveness in managing customer relationships.