Tyra Robinson, M.S.
About Tyra Robinson, M.S.
Tyra Robinson, M.S., is a Customer Success Manager at LanguageWire, with a strong background in intercultural communication and customer satisfaction. She holds a Master of Science in Social Foundations of Education and has extensive experience in customer success roles at Georgia State University.
Work at LanguageWire
Tyra Robinson serves as a Customer Success Manager at LanguageWire, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and retention through strategic improvement plans. Her responsibilities include identifying systematic issues within customer success processes and implementing solutions to address them. Tyra's approach emphasizes intercultural communication, which is essential for fostering positive relationships with clients.
Education and Expertise
Tyra Robinson has an extensive educational background. She earned a Master of Science in Social Foundations of Education from Georgia State University, where she studied from 2019 to 2021. Additionally, she completed a Diversity Graduate Certificate at the University of North Georgia from 2022 to 2023. Her undergraduate studies include a Bachelor of Arts with Honors in Anthropology from the University of Central Florida, completed between 2015 and 2018. She also holds an Associate's degree in General Studies from Valencia College, obtained from 2013 to 2015.
Professional Background
Before joining LanguageWire, Tyra Robinson accumulated significant experience at Georgia State University. She worked as a Senior Success Advisor from 2020 to 2023, where she provided guidance to students to enhance their academic success. Additionally, she held the position of Program Manager for Recruitment from 2018 to 2019 and served as a Senior Recruiter from 2019 to 2020. Earlier in her career, she worked as a Program Assistant at Envision Experience in 2018 and as a Research Ambassador at the University of Central Florida from 2017 to 2018.
Achievements in Customer Success
Tyra Robinson has developed strategic improvement plans aimed at enhancing customer success processes. Her focus on intercultural communication and the application of radical candor are key elements of her approach to customer success management. These strategies are designed to drive excellence in client interactions and ensure a positive experience for customers.