Iván Alejandro Manosalva Correa
About Iván Alejandro Manosalva Correa
Iván Alejandro Manosalva Correa is the Head of Activations (CS) at lapzo, where he focuses on enhancing customer satisfaction and onboarding processes. He has a background in audio production, human talent management, and systems engineering, along with experience in customer success roles across various companies.
Current Role at Lapzo
Iván Alejandro Manosalva Correa serves as the Head of Activations (CS) at Lapzo since 2023. In this role, he focuses on enhancing support and engineering areas to improve customer satisfaction. His responsibilities include developing strategies that drive customer engagement and account expansion. He operates remotely from Mexico, contributing to the company's customer success initiatives.
Professional Experience
Before joining Lapzo, Iván held the position of Head of Customer Success Latam at 1DOC3 from 2022 to 2023. In this role, he was responsible for improving customer onboarding processes and integrating various stakeholders to enhance user experience and customer retention. Additionally, he worked as KAM Leader at hackU Educación for a brief period in 2021.
Education and Expertise
Iván has a diverse educational background. He studied at the Escuela de Música y Audio Fernando Sor, achieving a Tecnólogo en Audio y Producción. He also earned a Diplomado in Gestión de Talento Humano from Politécnico Superior de Colombia in 2019. Iván holds a degree in Ingeniería de Sistemas from Universidad Católica de Colombia, completed in 2014, and recently obtained a specialization in Liderazgo Empresarial from Institución Universitaria ESUMER in 2023.
Skills and Competencies
Iván possesses a proven ability to transform low-performing individuals into high-potential team members. He has expertise in developing and improving key performance indicators such as Churn, NPS, and NDR. His focus on enhancing customer onboarding processes and integrating stakeholders contributes to his effectiveness in driving engagement and customer retention.