Allison Shockley Bailey
About Allison Shockley Bailey
Allison Shockley Bailey serves as the Vice President of Operations at LASSO in Nashville, Tennessee, where she has worked since 2022. With over 20 years of experience in operational excellence and client satisfaction, she has held various leadership roles in multiple organizations, including HealthStream and Edgenet.
Current Role at LASSO
Allison Shockley Bailey serves as the Vice President of Operations at LASSO, a position she has held since 2022. Based in Nashville, Tennessee, she focuses on operational excellence, fostering a learning culture, and enhancing customer service. Her role involves planning and leading strategic initiatives aimed at driving operational improvements and maximizing client satisfaction.
Previous Experience in Client Services
Prior to her current role, Allison worked at Clareos as the Director of Client Services from 2000 to 2001. In this position, she was responsible for managing client relationships and ensuring service delivery met client expectations. This experience laid the groundwork for her later roles in operations and client management.
Background in Product and Program Management
Allison has extensive experience in product and program management. She worked at Edgenet from 2001 to 2005 as a Product Manager and Project Manager, and later returned to Edgenet in 2017 as a Program Manager. These roles involved overseeing product development and managing projects to ensure alignment with business objectives.
Leadership at HealthStream
From 2005 to 2016, Allison held the position of Vice President of PX Operations at HealthStream. During her tenure, she contributed to operational strategies that enhanced patient experience and operational efficiency. Her leadership in this role helped to shape the company's approach to client engagement and service delivery.
Educational Background
Allison holds a Bachelor of Business Administration with a focus on Marketing from the University of Mississippi. She also earned a Master of Business Administration from The University of Dallas, where she studied Business Administration and Management. Her educational background supports her expertise in operational management and strategic planning.