Julie Edwards
About Julie Edwards
Julie Edwards serves as the Vice President of Customer Success at LASSO, where she specializes in scaling service teams for high-growth companies. With extensive experience in client services and a background in developing talent and company culture, she has held various leadership roles in the customer success field since 2012.
Current Role at LASSO
Julie Edwards serves as the Vice President of Customer Success at LASSO, a position she has held since 2022. In this role, she focuses on scaling and optimizing service teams to support the company's growth objectives. Her expertise in managing customer success initiatives is crucial for enhancing client satisfaction and retention.
Previous Experience at HiredScore
Prior to her current role, Julie Edwards worked at HiredScore as Vice President of Customer Success for eight months in 2022. During her tenure, she contributed to the company's customer success strategies, ensuring effective client engagement and support.
Background in Client Services at BoomTown
Julie Edwards has extensive experience in client services, particularly at BoomTown - Real Estate Platform. She held multiple roles, including Director of Client Services from 2012 to 2014 and Vice President of Client Success from 2014 to 2021. Her responsibilities included overseeing client onboarding, training, and support, which contributed to the company's customer retention efforts.
Education and Qualifications
Julie Edwards earned a Bachelor of Science degree in Apparel Merchandising with a minor in Marketing from Oklahoma State University, completing her studies from 2000 to 2004. This educational background provides her with a solid foundation in both consumer behavior and marketing strategies.
Career Development and Skills
Throughout her career, Julie Edwards has developed a strong skill set in leading all stages of the post-sale client lifecycle. Her experience includes implementation, client onboarding, training, technical support, and success management. She is also passionate about developing green talent and fostering a positive company culture.