Daniel Little
About Daniel Little
Daniel Little is a Customer Support Generalist at Latch, where he has worked since 2021. He has a diverse background in customer service, training, and project management, with previous roles at companies such as Alpine Home Air and watchLAB.
Current Role at Latch
Daniel Little has been employed at Latch as a Customer Support Generalist since 2021. In this role, he utilizes his skills in digital outreach and customer service to assist clients effectively. His responsibilities include addressing customer inquiries and ensuring a positive experience for users of Latch's products and services.
Previous Experience in Customer Support
Before joining Latch, Daniel held various positions that contributed to his customer support expertise. He worked at Alpine Home Air as a Workforce Trainer from 2018 to 2021, where he developed training materials and supported staff in delivering quality service. Additionally, he served as a Recruiting Manager and Project Outreach Coordinator at watchLAB, enhancing his skills in managing customer interactions.
Education and Expertise
Daniel studied at Columbia College Chicago, where he earned a Bachelor of Arts in Film/Cinema/Video Studies from 2007 to 2012. His educational background provides him with a unique perspective in communication and project management, which he applies in his current role in customer support.
Background in Project Management
Daniel has a background in project management that supports his customer support initiatives. His experience includes managing various projects at watchLAB, where he coordinated outreach efforts. This background equips him with the skills necessary to handle customer inquiries and improve service delivery.
Work History in the Greater Chicago Area
Daniel has a diverse work history in the Greater Chicago Area. He has worked in various roles, including server positions at DUSEKS LLC and Umami Restaurant Group, LLC, from 2014 to 2017. These roles helped him develop strong interpersonal skills and an understanding of customer service dynamics.