Deanna Petty
About Deanna Petty
Deanna Petty is a Tier 2 Support professional with a background in IT operations and hardware support. She has worked for several companies, including ComputerCare, Pinterest, Airbnb, and Latch, and holds a Bachelor of Applied Science in Computer Engineering from Louisiana State University.
Current Role at Latch
Deanna Petty currently serves as a Tier 2 Support professional at Latch, a position she has held since 2022. In this role, she is responsible for addressing complex technical issues and providing support to users. Her work involves troubleshooting and resolving problems to ensure a seamless experience for clients. Deanna's experience in support roles equips her to handle a variety of challenges effectively.
Previous Experience in IT Support
Deanna Petty has a diverse background in IT support, having worked in several notable companies. She served as a Hardware Technician at ComputerCare from 2019 to 2021, where she gained hands-on experience in hardware issues. Additionally, she worked at Pinterest as an IT Operations Deployment Consultant for eight months in 2019, focusing on deployment processes. At Airbnb, she continued her role as a Hardware Technician from 2020 to 2021, further enhancing her technical skills.
Education and Expertise
Deanna Petty earned her Bachelor of Applied Science (B.A.Sc.) in Computer Engineering from Louisiana State University, completing her studies from 2013 to 2018. This educational background provided her with a strong foundation in computer systems and engineering principles. Her academic training is complemented by practical experience in various IT roles, allowing her to apply her knowledge effectively in real-world scenarios.
Achievements in Technical Support
Throughout her career, Deanna has made significant contributions to technical support processes. She developed a directory application runbook that streamlined the resolution of over 35 JIRA tickets daily, focusing on sensitive access and password grants. Additionally, she implemented a daily routine schedule to manage incoming tickets, which ensured that service level agreement (SLA) resolution rates were consistently met. Deanna also created knowledge-based materials for internal documentation, improving resource accessibility for her team.
Early Career Experience
Deanna Petty began her career with various roles that laid the groundwork for her expertise in IT. In 2016, she worked as an Information Technology Management Intern at Turner Industries for two months. She also served as an Xcite Counselor at LSU College of Engineering for two months in 2013. These early experiences contributed to her understanding of technology and support operations.