Ray Lane
About Ray Lane
Ray Lane serves as the Enterprise Customer Success Manager at Latch in Dallas, Texas, where he has worked since 2021. He holds a Bachelor of Business Administration in Energy Management with a minor in Finance from the University of Oklahoma and has a diverse background in customer success and property management.
Work at Latch
Ray Lane serves as the Enterprise Customer Success Manager at Latch, a position he has held since 2021. Based in Dallas, Texas, he has been instrumental in enhancing customer satisfaction and ensuring successful enterprise-level engagements. His role involves managing client relationships and driving success for enterprise customers, contributing to the overall growth and reputation of Latch in the market.
Education and Expertise
Ray Lane earned a Bachelor of Business Administration (B.B.A.) with a focus on Energy Management and a minor in Finance from the University of Oklahoma, completing his studies from 2010 to 2014. He also completed a certificate in Relationship Building from Dale Carnegie in 2020, further enhancing his skills in customer relations and management.
Background
Before joining Latch, Ray Lane accumulated extensive experience in the real estate and finance sectors. He worked as a Manager at Greystar from 2016 to 2021, where he was recognized with the President’s Club award in both 2019 and 2020. His earlier roles included positions at Fidelity Investments as a Financial Representative and at Crown Energy Company as a Landman.
Achievements
Ray Lane has received multiple accolades throughout his career. Notably, he was honored with the Lease-Up Leasing Professional of the Year award in 2020 for his contributions to the leasing efforts at the Westerly project. He played a key role in achieving a 70% occupancy rate and an 81% lease rate for the Westerly community by August 2021, following its opening in March 2021.
Previous Experience
Ray Lane's career includes a six-year tenure as a Server at Coal Vines from 2009 to 2015, where he developed foundational customer service skills. His diverse experience across various roles has equipped him with a comprehensive understanding of customer success and real estate management.