Jaime Soto
About Jaime Soto
Jaime Soto is a Senior Computer Support Technician at Lawrence Livermore National Laboratory, with a strong background in technical support and troubleshooting. He has over two decades of experience in various roles at Farmers Insurance, demonstrating a customer-centric approach and a proven ability to resolve complex technical issues.
Work at Lawrence Livermore National Laboratory
Jaime Soto has been employed at Lawrence Livermore National Laboratory as a Senior Computer Support Technician since 2021. In this role, he is responsible for providing technical support and troubleshooting services. His position involves addressing complex technical issues and ensuring the smooth operation of computer systems within the laboratory.
Experience at Farmers Insurance
Jaime Soto has extensive experience working at Farmers Insurance, where he held multiple positions over a span of 18 years. He began as a Records Clerk in 1999, then transitioned to a Policy Coder for a brief period in 2000. From 2000 to 2013, he served as a Computer Operator, followed by a role as a Tech Support Analyst/Network Site Operations Engineer from 2013 to 2021. His long tenure at Farmers Insurance reflects his adaptability and growth within the organization.
Technical Skills and Expertise
Jaime Soto possesses extensive experience in troubleshooting mainframe structures, a skill that is uncommon in the technical support field. He demonstrates versatility by effectively troubleshooting a wide range of devices, including PCs and mobile devices. His problem-solving mindset enables him to address and resolve complex technical issues efficiently.
Education and Background
Jaime Soto studied at Tracy High School. His educational background laid the foundation for his career in technical support. His work history includes a position as an Assistant Manager at Foot Locker from 1997 to 1999, which contributed to his customer service skills.
Professional Attributes
Jaime Soto exhibits a self-starter attitude, often taking the initiative to improve processes and enhance customer satisfaction. He is known for his strong customer-centric approach, consistently maintaining high levels of professionalism in all interactions. These attributes contribute to his effectiveness in technical support roles.