Paul Judd
About Paul Judd
Paul Judd is an IT and Infrastructure Support professional with over 17 years of experience at Lawrence Livermore National Laboratory. He previously managed technical services at MegaPath Networks and specializes in network setups, outage coordination, and workflow design.
Work at Lawrence Livermore National Laboratory
Paul Judd has been employed at Lawrence Livermore National Laboratory since 2007, where he holds the position of IT and Infrastructure Support. In this role, he coordinates lifecycle refresh and oversees new system installations. He manages server migrations to new hardware or virtual machines, ensuring that the infrastructure remains up-to-date and efficient. His responsibilities contribute to the laboratory's operational effectiveness and support its mission.
Previous Experience at MegaPath Networks
Prior to his current role, Paul Judd worked at MegaPath Networks from 2000 to 2007 as the Manager of Technical Services. During his tenure, he was responsible for verifying network setups for physical servers, including the configuration of Cisco 6509 Edge Switches and VLAN coordination. His experience in this position provided him with a solid foundation in network management and technical support.
Technical Support and Escalation Role
In his current position, Paul acts as an escalation point of contact for Enterprise Data Center customers, providing support during and outside of business hours. This role requires him to address complex issues and ensure that customer needs are met promptly. His ability to manage high-pressure situations is essential for maintaining customer satisfaction.
Maintenance Coordination and Project Management
Paul serves as the maintenance coordinator for both planned and unplanned outages at the Enterprise Data Center. He utilizes MS Project for task tracking and stakeholder communication, ensuring that all parties are informed and that projects are executed efficiently. His organizational skills are crucial for minimizing downtime and maintaining operational continuity.
Workflow Design and Documentation
Paul designs and implements workflows using the institutional ticketing system Frontrange. This involves ensuring proper documentation of processes that engage multiple groups and vendors. His focus on documentation helps streamline operations and enhances communication across teams, contributing to overall efficiency.