Shannon Smith
About Shannon Smith
Shannon Smith is an IT Service Desk Technician currently employed at Lawrence Livermore National Laboratory since 2021. With a diverse background in property management and IT support, Smith has held various roles at notable organizations including Stanford Health Care and Google.
Current Role at Lawrence Livermore National Laboratory
Shannon Smith has been employed as an IT Service Desk Technician at Lawrence Livermore National Laboratory since 2021. In this role, Shannon is responsible for providing technical support and assistance to laboratory staff, ensuring efficient operation of IT services. The position requires a strong understanding of IT systems and excellent problem-solving skills.
Previous Experience at Stanford Health Care
Shannon Smith worked at Stanford Health Care from 2015 to 2021, initially as a Service Desk Agent and later as a Senior Service Desk Agent. Over the course of six years, Shannon provided support for IT-related issues, contributing to the overall efficiency of the healthcare facility's technology services.
Background in Property Management
Shannon has a background in property management, having served as an Assistant Property Manager at both Equity Office Properties and The Colton Company. At Equity Office Properties, Shannon worked from 2010 to 2012 and again from 2008 to 2010. At The Colton Company, Shannon was employed from 2004 to 2008. These roles involved managing property operations and assisting in tenant relations.
Educational Background
Shannon Smith studied at San Jose State University, where she earned a Bachelor of Science in Business Administration, Management and Operations from 2009 to 2014. Prior to that, she attended San Jose City College, achieving an Associate of Arts in General Studies from 2002 to 2009. This educational foundation supports her career in IT and management.
Early Career in Administrative Support
Shannon began her career in administrative support, working as an Administrative Assistant at RREEF from 2000 to 2003 and at PacTrust for seven months in 2000. These early roles provided her with essential skills in office management and operations, which have been beneficial throughout her career.