Sue Wolfe
About Sue Wolfe
Sue Wolfe serves as the Service Manager for Voice Services at Lawrence Livermore National Laboratory, where she oversees voice and video services. With over 10 years of experience in IT and Help Desk Management, she has a background in database programming and data analysis, and holds certifications in ITIL and Microsoft Professional.
Current Role at Lawrence Livermore National Laboratory
Sue Wolfe serves as the Service Manager for Voice Services at Lawrence Livermore National Laboratory. In this role, she provides leadership and operational oversight for voice and video services. Since 2016, she has been responsible for strategic planning, project proposals, project management, and delivery. Wolfe interacts routinely with personnel at all levels within the Laboratory, ensuring effective communication and service delivery.
Previous Experience at Lawrence Livermore National Laboratory
Wolfe has held multiple positions at Lawrence Livermore National Laboratory, contributing to various projects and teams. Her roles included Lead Developer for the ICC Remedy Project, Global Security Desktop Support Team Lead, and Deputy Client Liaison to the Director’s Office Satellite Offices. She also served as the Institutional Desktop Support Help Desk Team Lead and Global Security IT Group Leader/Deputy IT Manager. Her extensive experience at the Laboratory spans over a decade.
Education and Certifications
Sue Wolfe studied Computer Science at California State University, Chico, where she earned a Bachelor of Science degree from 1989 to 1996. She also attended West Hills College for one year, focusing on General studies. Wolfe holds ITIL Foundations Certification and Microsoft Professional Certification, which support her expertise in IT service management and technical support.
Technical Skills and Expertise
Wolfe has over 10 years of experience in IT and Help Desk Management, with a strong background in database programming and data analysis. She utilizes technology to organize and coordinate data, schedules, and collaborative information. Her passion for 'Any Time Any Where' technology includes integrating PC Tablets, Exchange, SharePoint, and wireless technologies to enhance service delivery and user experience.
Collaboration and Problem Solving
In her current and previous roles, Wolfe collaborates with customers to understand and document their requirements. She analyzes complex problems escalated from the central help desk and provides effective solutions. Her leadership in operational oversight ensures that voice and video services meet the needs of the Laboratory's personnel.