Timothy Fahey
About Timothy Fahey
Timothy Fahey serves as the Livermore Computing Customer Services Group Leader at Lawrence Livermore National Laboratory, where he has worked since 2007. He has extensive experience in computer science and customer service, with a background in geology and a focus on improving information delivery and hotline performance.
Work at Lawrence Livermore National Laboratory
Timothy Fahey has served as the Livermore Computing Customer Services Group Leader at Lawrence Livermore National Laboratory since 2007. In this role, he focuses on enhancing information delivery to Livermore Computing users. He is also responsible for measuring and improving Hotline performance, ensuring that users receive timely and effective support.
Education and Expertise
Timothy Fahey earned a Bachelor of Science in Geology from Boston College, where he studied from 1979 to 1982. He furthered his education at the University at Buffalo, obtaining a Master of Arts in Geology from 1982 to 1984. His academic background in geology complements his extensive experience in computer science and high-performance computing.
Background in Computer Science
Fahey began his career as a Computer Scientist at CDSI, where he worked from 1985 to 1993. He then held a similar position at SUNY Buffalo for one year in 1993-1994. His experience includes training on the first IBM SP1 at the Cornell Theory Center, which contributed to his expertise in high-performance computing.
Leadership at Maui High Performance Computing Center
From 1994 to 2007, Timothy Fahey was the Manager of Customer Services, 24x7 Operations, and Information Technology at the Maui High Performance Computing Center. In this capacity, he oversaw customer service operations and contributed to the development of IT strategies to support high-performance computing initiatives.
Interest in ITIL Best Practices
Timothy Fahey has a keen interest in applying Information Technology Infrastructure Library (ITIL) best practices to high-performance computing customer support. This focus reflects his commitment to improving service delivery and operational efficiency in the computing environment.