Tiffine Mc Clellan
About Tiffine Mc Clellan
Tiffine Mc Clellan is an IT Support Technician with extensive experience in various roles across multiple organizations, including positions at Lazydays and Talbots. She possesses a strong understanding of IT operations, risk mitigation, and has expertise in troubleshooting Microsoft products and mobile device synchronization.
Work at Lazydays
Tiffine Mc Clellan has been employed at Lazydays as an IT Support Technician since 2020. In this role, she provides technical support and troubleshooting for various IT issues. Her responsibilities include resolving Microsoft Office errors and fixing corrupted Microsoft Windows profiles and registry issues. Mc Clellan supports a diverse range of end-users, ensuring efficient IT operations within the organization.
Previous Experience in IT Support
Before joining Lazydays, Tiffine Mc Clellan held several positions in IT support. She worked at Palm Beach County Sheriff's Office as Desktop Support for four months in 2014. From 2014 to 2018, she served as a PC NOC Specialist at HealthPlan Services. Additionally, she worked as an IT Support Specialist at Office Depot for five months in 2013 and as an IT Helpdesk technician at Computer Generated Solutions for nine months from 2012 to 2013.
Education and Expertise
Tiffine Mc Clellan studied at High-Tech Institute Nashville, where she earned an Associate of Science (A.S.) degree in Computer Networking/IT from 2002 to 2003. She possesses a solid understanding of internal control concepts and processes aimed at mitigating risks in IT operations. Her technical expertise includes setting up and troubleshooting exchange sync on mobile devices, including Android and iPhones.
Technical Skills and Support Capabilities
Mc Clellan has developed a range of technical skills throughout her career. She provides remote desktop support for enterprise-level corporations using tools such as RDP, DameWare, and Citrix sessions. She has experience in cross-training teammates to enhance team support capabilities and proactively seeks improvements to processes and systems to increase efficiency.