Rohit Kapoor
About Rohit Kapoor
Rohit Kapoor is a Team Leader at LBF Travel, Inc., where he manages a team of 15 agents focused on audit and quality control in the travel industry. He has over a decade of experience in the field, with proficiency in global distribution systems and expertise in handling financial transactions and customer fraud issues.
Work at LBF Travel
Rohit Kapoor has been serving as a Team Leader at LBF Travel, Inc. since 2013. In this role, he manages a team of 15 agents, focusing on audit and quality control within the travel industry. His responsibilities include overseeing the team's performance and ensuring adherence to quality standards. Kapoor's leadership is instrumental in maintaining operational efficiency and enhancing service delivery.
Previous Experience at Fareportal
Prior to his current position, Rohit Kapoor worked at Fareportal as a Senior Executive from 2010 to 2013 in Gurgaon, India. During his three years there, he gained valuable experience in the travel sector, which laid the foundation for his current role. His time at Fareportal contributed to his understanding of industry practices and customer service.
Education and Expertise
Rohit Kapoor holds a Bachelor's degree in Commerce from Delhi University, which he completed from 2009 to 2011. His educational background supports his expertise in handling financial aspects of travel operations, including commissions, exchanges, and refunds. Kapoor is proficient in using global distribution systems such as Amadeus, Sabre, and Worldspan, enhancing his capabilities in the travel industry.
Skills in Quality Control and Reporting
Rohit Kapoor specializes in preventing chargebacks and airline debit memos, as well as addressing customer fraud issues. He is skilled in creating monthly productivity and team error reports using MS Office, which aids in tracking performance and identifying areas for improvement. His focus on audit and quality control ensures that the team meets industry standards.