Tanu Mandal
About Tanu Mandal
Tanu Mandal is a Travel Executive at LBF Travel, where she manages travel-related queries for US corporate clients. She has a background in hospitality and customer service, with previous roles at IGT Solutions and Crowne Plaza Hotels & Resorts.
Current Role at LBF Travel
Tanu Mandal currently serves as a Travel Executive at LBF Travel, Inc. since 2021. In this role, she manages travel-related queries specifically for US corporate clients. Her responsibilities include providing assistance and solutions to clients, ensuring a smooth travel experience. Her position requires a strong understanding of travel logistics and customer service.
Previous Experience at IGT Solutions
Tanu Mandal has a history of working at IGT Solutions, where she held several positions. She started as a Process Associate from 2019 to 2020, then advanced to a Team Leader role for three months in 2021. During her time at IGT Solutions, she managed refunds for Air France and handled post-journey claims for KLM and Air France. Her experience at IGT Solutions contributed to her expertise in travel management.
Educational Background
Tanu Mandal completed her secondary education at Raisina Bengali Senior Secondary School, Mandir Marg, from 2002 to 2016. She later pursued higher education at the School of Open Learning, Delhi University, where she studied English Language and Literature, achieving a Bachelor of Arts (BA) from 2017 to 2021. Additionally, she attended Frankfinn Airhostess Training Institute, where she studied Hospitality, Customer Service, and Travel, earning a High School Diploma from 2016 to 2017.
Experience in Hospitality
Before her roles in travel management, Tanu Mandal worked at Crowne Plaza® Hotels & Resorts as a Guest Service Associate (GSA) from 2017 to 2018. This experience in the hospitality sector provided her with foundational skills in customer service and guest relations, which are essential in her current travel executive role.
Training in Travel Reservation Systems
Tanu Mandal is trained in Amadeus and Sabre, which are recognized as industry-standard travel reservation systems. This training equips her with the necessary skills to manage travel bookings and reservations efficiently, enhancing her capabilities in her current position at LBF Travel.