Vinod Kumar
About Vinod Kumar
Vinod Kumar is an Associate Director at LBF Travel, Inc., specializing in service escalation management and customer satisfaction. He has extensive experience in key account management and travel technology, having previously held roles at LBF Travel and EXL.
Work at LBF Travel
Vinod Kumar currently holds the position of Associate Director at LBF Travel, Inc., where he has been employed since 2021. His role focuses on service escalation management and customer satisfaction (CSAT). Prior to this, he served as Senior Manager Customer Support at the same company from 2020 to 2021, where he worked for 10 months in Delhi, India. In his current position, he continues to enhance employee satisfaction and manage key accounts.
Previous Experience at EXL
Before joining LBF Travel, Vinod Kumar worked at EXL as an Operations Manager from 2010 to 2017. During his seven years at EXL, he gained extensive experience in operations management, which contributed to his expertise in client onboarding and project management. His tenure at EXL helped him develop skills that are applicable to his current role in the travel industry.
Education and Expertise
Vinod Kumar completed his education at S.B.M. Sr Secondary School, where he achieved a B.Com Pass degree. His educational background in Business and Commerce, which he pursued from 1986 to 1998, provides a foundation for his professional expertise in travel technology and customer support. His knowledge in these areas supports his current responsibilities in service escalation management and enhancing customer satisfaction.
Background
Vinod Kumar has a diverse background in customer support and operations management, with significant experience in the travel sector. He has worked in various capacities that have allowed him to develop a strong skill set in key account management and employee satisfaction. His career spans over a decade, with notable roles in both LBF Travel and EXL, contributing to his comprehensive understanding of the industry.