Jacob Lyons
About Jacob Lyons
Jacob Lyons is a Desktop Support Technician with extensive experience in technical support and identity access management. He has worked for various companies, including SHI International Corp., Citi, and LCRA, primarily in Texas.
Current Role at LCRA
Jacob Lyons serves as a Desktop Support Technician at the Lower Colorado River Authority (LCRA) in Austin, Texas. He has been in this role since 2021, contributing to the organization's IT support and infrastructure. His responsibilities include troubleshooting desktop issues, providing technical assistance to users, and ensuring the smooth operation of IT systems within the organization.
Previous Experience at SHI International Corp.
Prior to his current position, Jacob worked at SHI International Corp. as a Deployment Technician for eight months in 2021. In this role, he was involved in the deployment of IT equipment and software, assisting in the setup and configuration of systems for clients. His experience at SHI enhanced his technical skills and understanding of deployment processes.
Identity Access Management Experience
Jacob has extensive experience in Identity Access Management, having worked in this capacity at Citi from 2016 to 2020 and at Modis from 2014 to 2016. During his tenure at Citi in San Antonio, Texas, he focused on managing user access and ensuring security protocols were followed. His role at Modis also involved similar responsibilities, contributing to his expertise in managing identity and access controls.
Technical Support Background
Jacob's technical support career began at AT&T, where he worked as a Technical Support Representative from 2009 to 2010. He later held a position as a Helpdesk Specialist at USAA for ten months in 2010 to 2011. Additionally, he worked as a Technical Support Representative at Verizon Business from 2012 to 2014. These roles provided him with foundational skills in customer service and technical troubleshooting.