Jon Rockwood
About Jon Rockwood
Jon Rockwood is an IT Service Desk Supervisor with extensive experience in technical support and IT service management. He has worked at LCRA since 2010, progressing through various roles, and has held positions at several other companies in the technology sector.
Current Role at LCRA
Jon Rockwood serves as the IT Service Desk Supervisor at LCRA, a position he has held since 2017. In this role, he oversees the IT service desk operations, ensuring efficient support for users within the organization. His tenure at LCRA has spanned over seven years, during which he has contributed to the development and enhancement of IT support services in Austin, Texas.
Previous Experience in IT Support
Prior to his current role, Jon Rockwood held various positions in IT support. He worked at LCRA as an IT Service Desk Representative II from 2010 to 2017, providing technical assistance and support to users. He also served as a Senior IT Service Desk Representative for one month in 2017. His earlier experience includes a role as an IT Service Center Analyst at Ajilon for Waste Management from 2009 to 2010 and as a Technical Support Representative at Harte Hanks for five months in 2008.
Early Career in Technical Support
Jon Rockwood began his career in technical support at Cox Communications, where he worked as a Technical Support Representative from 1998 to 2002. He also gained experience as an IT Specialist at America's Powersports for three months in 2008. These early roles laid the foundation for his extensive career in IT support and service management.
Education and Certifications
There is no specific information available regarding Jon Rockwood's educational background or certifications. However, his extensive experience in IT support roles suggests a strong understanding of technical systems and customer service practices.