Tim Wood
About Tim Wood
Tim Wood is an ITSM Architect at LCRA, where he manages the ITSM Roadmap and focuses on continual improvements in various IT processes. He has extensive experience in IT service management, having held multiple roles across several organizations since the late 1980s.
Work at LCRA
Tim Wood currently serves as an ITSM Architect at LCRA, a position he has held since 2017. In this role, he manages the ITSM Roadmap, focusing on continual improvements across various IT processes, including Incident Management, Problem Management, and Change Management. He has successfully implemented a custom Service Asset and Configuration Management solution that integrates outputs from multiple discovery tools into ServiceNow Configuration Management modules. Additionally, he oversees improvements in Access Management, Event Management, and Capacity Management as part of the ITSM Roadmap.
Previous Experience
Tim Wood has a diverse background in IT service management and consulting. He worked at Plexent as an ITIL Master and Expert and ISO 20000 Certified Consultant from 2007 to 2009. He also held the position of Senior Business Systems Analyst at Capital Group | Europe from 2004 to 2005. His experience includes roles at Texas Comptroller of Public Accounts as a Senior Consultant from 2013 to 2015, and as a Technical Project Manager at Cisco from 2015 to 2016. He has also worked at USAA, Owlpoint, LLC, Northwestern Mutual, and Capgemini in various IT and project management capacities.
Education and Expertise
Tim Wood has developed expertise in IT service management, particularly in ITIL frameworks. His professional certifications include being an ITIL Master and an ISO 20000 Certified Consultant. His educational background includes work as a Resource Center Technician at the University of Huddersfield from 1985 to 1989. His extensive experience across multiple organizations has equipped him with skills in managing IT processes and improving service delivery.
Achievements in ITSM
During his tenure at LCRA, Tim Wood has been involved in enhancing several IT service management processes, including Service Request Fulfillment, Service Catalog Management, and Service Level Management. His contributions have led to significant improvements in the efficiency and effectiveness of IT services provided by LCRA. His successful implementation of a custom Service Asset and Configuration Management solution is a notable achievement in integrating various tools into a cohesive system.