Andrea Waight
About Andrea Waight
Andrea Waight is a Customer Success Manager with over ten years of experience in customer service roles. She has a proven track record in customer retention and excels in maintaining long-term client relationships.
Current Role at Lead Forensics
Andrea Waight serves as a Customer Success Manager at Lead Forensics, a position she has held since 2016. In this role, she focuses on enhancing customer satisfaction and retention by ensuring clients effectively utilize the company's services. Her responsibilities include managing client relationships and addressing any issues that arise, contributing to the overall success of the organization.
Previous Experience at Inchcape Fleet Solutions
Before joining Lead Forensics, Andrea worked at Inchcape Fleet Solutions as a Fleet Associate from 2011 to 2014. During her three years in Portsmouth, she gained valuable experience in fleet management and customer service, which helped her develop skills in maintaining client relationships and understanding customer needs.
Professional Background in Customer Service
Andrea Waight has over ten years of experience in customer service roles. Her career includes positions at HM Revenue & Customs as an Income Tax Officer from 2006 to 2011, where she honed her communication skills and ability to handle challenging situations. This extensive background has equipped her with the tools necessary to foster long-term client relationships.
Education and Training
Andrea attended Portchester Community School from 1999 to 2004, completing her education there. This foundational education provided her with essential skills that have supported her career in customer service and management.
Skills in Customer Retention
Andrea Waight has a proven history of customer retention, showcasing her ability to maintain long-term client relationships. Her strong communication skills, both written and verbal, are crucial for effective interactions with customers and suppliers, allowing her to navigate fast-paced working environments successfully.