Andy Kay
About Andy Kay
Current Role at Lead Forensics
Andy Kay serves as the Senior Customer Success Manager at Lead Forensics, a position he has held since 2018. In this role, he focuses on enhancing the customer journey, which includes generating new sales opportunities and improving existing accounts. His expertise in customer success strategies contributes to the company's efforts in client retention and growth.
Experience at Webeo
In addition to his role at Lead Forensics, Andy Kay has been working as a Senior Customer Success Manager at Webeo since 2017. His responsibilities include managing customer relationships and ensuring client satisfaction, which aligns with his extensive background in customer success management.
Previous Experience and Roles
Prior to his current positions, Andy Kay worked as a Customer Success Manager at Lead Forensics from 2016 to 2017. He also held a role at ORS Global Ltd as a Business Development professional from 2013 to 2016. Earlier in his career, he was a Customer Service Advisor at Affinion International from 2011 to 2014. These roles have equipped him with a solid foundation in customer relationship management and account management.
Education and Academic Background
Andy Kay studied at Southampton Solent University, where he earned a Bachelor's Degree with a 2.1 classification from 2010 to 2013. Prior to university, he attended Chichester High School Sixth Form from 2006 to 2008 and Felpham Community College from 2001 to 2006. His educational background has provided him with the skills necessary for his career in customer success.
Expertise in Customer Success Platforms
Andy Kay possesses expertise in implementing Gainsight, a customer success platform. His knowledge in this area enables him to effectively manage customer relationships and drive positive outcomes for enterprise-caliber clients, contributing to retention and growth.