Candice Lloyd
About Candice Lloyd
Candice Lloyd is a Customer Success Manager at Lead Forensics, where she has worked since 2018. She specializes in upselling and cross-selling, develops client engagement strategies, and provides marketing advice to enhance client satisfaction.
Work at Lead Forensics
Candice Lloyd has been employed at Lead Forensics since 2018, serving as a Customer Success Manager. In this role, she focuses on upselling and cross-selling strategies to achieve specific key performance indicators. Her responsibilities include developing and implementing proactive contact strategies aimed at enhancing client engagement and satisfaction. Candice also handles problem-solving and complaint management, which are essential for improving client retention.
Education and Expertise
Candice Lloyd studied at Gorseinon College from 2016 to 2017, completing a one-year program. This educational background contributes to her expertise in customer success management, particularly in areas related to client engagement and satisfaction. Her knowledge enables her to provide effective marketing advice to clients, helping them integrate technology into their daily processes.
Client Engagement Strategies
In her role, Candice develops and implements proactive contact strategies that aim to enhance client engagement and satisfaction. She conducts call calibrations to ensure high-quality interactions with clients, which is vital for maintaining strong relationships and addressing client needs effectively.
Problem-Solving and Complaint Management
Candice is responsible for problem-solving and complaint management within her role at Lead Forensics. This aspect of her job focuses on addressing client issues promptly and effectively, which plays a significant role in improving client retention rates. Her approach ensures that clients feel supported and valued.