Drew Knowles
About Drew Knowles
Drew Knowles is a Customer Success Manager at Lead Forensics in Portsmouth, England, with over seven years of experience in sales and customer service. He has held various roles at companies such as Fossil Group, Service Box Group Limited, and Enterprise Rent-A-Car, demonstrating a commitment to client success and professional growth.
Current Role at Lead Forensics
Drew Knowles serves as a Customer Success Manager at Lead Forensics, a position he has held since 2020. In this role, he focuses on achieving client ambitions and maximizing business results. His responsibilities include ensuring customer satisfaction and fostering strong relationships with clients. Based in Portsmouth, England, he has contributed to the company's commitment to enhancing customer experiences.
Previous Experience at Fossil Group, Inc.
Drew Knowles worked at Fossil Group, Inc. in various capacities. He served as a Concession Manager at House of Fraser from 2013 to 2014 in Chichester and again from 2014 to 2015 in Guildford. Following this, he held the position of Assistant Store Manager from 2015 to 2016. His roles involved managing store operations and enhancing customer engagement, contributing to the overall success of the retail locations.
Career Progression and Other Roles
Drew Knowles has a diverse career history that includes positions at several organizations. He worked as a Management Trainee at Enterprise Rent-A-Car from 2016 to 2018 at Gatwick Airport. He then transitioned to Service Box Group Limited as a Service Specialist from 2018 to 2019 in Brighton. Following that, he was a Sales Support Specialist at ComAv Asset Management from 2019 to 2020. His career reflects a strong focus on customer service and sales.
Education and Qualifications
Drew Knowles studied at Chichester College, where he focused on Music Technology. He achieved a Merit in his studies during the academic year from 2010 to 2011. This educational background provided him with foundational skills that support his career in customer service and management.
Professional Experience Overview
With over seven years of experience in sales and customer service, Drew Knowles has developed a proven track record in these sectors. His career is characterized by a strong focus on client success and business results. He actively seeks opportunities for progression within the organizations he has worked for, demonstrating a commitment to professional growth.