Jenna Evans
About Jenna Evans
Jenna Evans serves as the Team Lead for Customer Success at Lead Forensics, where she applies her expertise in consultative marketing and project management. With a strong background in the events and media industries, she has held various roles that enhance her leadership capabilities in customer success.
Current Role at Lead Forensics
Jenna Evans currently serves as Team Lead in Customer Success at Lead Forensics, a position she has held since 2021. In this role, she applies her expertise in consultative marketing to develop and implement customer success strategies. Her leadership capabilities are supported by a proven track record in campaign and project management, which enhances her effectiveness in driving customer satisfaction and engagement.
Previous Experience at Lead Forensics
Prior to her current role, Jenna worked at Lead Forensics as an Account Manager in Customer Success from 2020 to 2021. During her five-month tenure in Atlanta, Georgia, she focused on building relationships with clients and ensuring their needs were met, leveraging her background in customer success to enhance client experiences.
Background in Events and Media Industries
Jenna Evans has a strong background in the events and media industries, which complements her current role in customer success. She worked as a Conference Manager for Tradeshows and Conferences at the New Orleans Ernest N. Morial Convention Center from 2010 to 2013. Following this, she served as a Project Manager at American Tradeshow Services from 2013 to 2014. These experiences have contributed to her understanding of customer needs in dynamic environments.
Education and Expertise
Jenna Evans earned her Bachelor's degree in Sociology and Women's Studies, with a minor in Spanish, from Georgia Southern University, completing her studies from 2003 to 2008. This educational background supports her consultative marketing expertise and enhances her ability to tailor customer success strategies effectively.
Career Progression and Roles
Throughout her career, Jenna has held various positions that have contributed to her professional development. She worked as an Account Manager at GSMA from 2019 to 2020, and as an Account Executive at iHeartMedia from 2018 to 2019. Additionally, she served as Sales Development Lead at Xorbia Tickets from 2016 to 2018 and as a Sales Development Representative at N3 from 2014 to 2016. This diverse experience has equipped her with a comprehensive skill set in customer engagement and sales.