Laura Hammacott
About Laura Hammacott
Laura Hammacott is a Customer Success Manager with extensive experience in client relations and problem-solving. She has held various roles in customer service and account management across the UK and Germany, including positions at Sainsbury's, Wdr, and Feefo.
Current Role at Lead Forensics
Laura Hammacott serves as a Customer Success Manager at Lead Forensics, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction by handling client complaints and problem-solving. Laura has developed upselling and cross-selling strategies to meet key performance indicators, contributing to the overall success of the company. Her responsibilities also include providing marketing advice to clients, helping them integrate technology into their daily processes.
Previous Experience at Feefo
Before joining Lead Forensics, Laura worked at Feefo, where she held multiple positions. She served as Head of Onboarding from 2016 to 2018, overseeing the onboarding process for new clients. Prior to that, she was a Senior Onboarding Executive for four months in 2016. Laura's role involved implementing strategies to improve client engagement and retention, showcasing her ability to enhance customer experiences.
Professional Background at Wdr
Laura's career includes significant experience at Wdr, where she worked from 2013 to 2015. Initially, she was a Trainee Account Manager for one year before becoming the Managed Accounts Team Lead for six months. In these roles, she developed a proactive contact strategy aimed at enhancing client engagement and retention, demonstrating her skills in account management and client relations.
Early Career at Sainsbury's
Laura began her professional journey at Sainsbury's, where she worked from 2007 to 2013 as a Customer Service Assistant and Runner and Checkout Schedules. During her six years at the company, she gained valuable experience in customer service, which laid the foundation for her future roles in customer success and account management.
Education and Academic Background
Laura Hammacott studied at the University of Portsmouth, where she earned a Bachelor's degree in Business Administration and Management from 2010 to 2013. Her academic background provided her with essential knowledge and skills that have been instrumental in her career in customer success and account management.