Lewis Richardson
About Lewis Richardson
Lewis Richardson is a Customer Success Manager at Lead Forensics, where he has worked since 2019. He has a diverse background in event ticketing and venue management, having held various roles in New Zealand before transitioning to his current position in the United Kingdom.
Current Role at Lead Forensics
Lewis Richardson serves as a Customer Success Manager at Lead Forensics since 2019. In this role, he engages in upselling and cross-selling activities to meet key performance indicators. He specializes in providing marketing advice to clients, focusing on enhancing their sales and marketing processes. Additionally, he is responsible for developing a proactive contact strategy aimed at improving client retention and satisfaction.
Previous Experience in Event Management
Lewis Richardson has significant experience in the event management sector. He worked at the New Zealand Festival from 2015 to 2016 as Ticketing and Marketing Special Projects. Prior to that, he held the position of Business Development Manager at Priava from 2016 to 2018. His earlier roles include Ticketing Account Manager at Eventfinda and Ticketing Coordinator at the New Zealand International Arts Festival, showcasing his expertise in ticketing and venue management.
Educational Background
Lewis Richardson studied at St Johns College in Portsmouth from 2000 to 2008. His education at this institution provided him with foundational knowledge and skills that have contributed to his career in customer success and event management.
Consultancy Work
In addition to his role at Lead Forensics, Lewis Richardson has been working as a Consultant at The Richardsons Work since 2018. This position allows him to leverage his extensive knowledge in event ticketing and venue management software, applying it across various industries.
Skills and Expertise
Lewis Richardson possesses a wealth of knowledge in event ticketing and venue management software, which is transferable across various industries. He has extensive experience in integrating software solutions into clients' sales and marketing processes, ensuring a healthy return on investment. His skills include developing strategies for client engagement and retention.