Matilda Hancock
About Matilda Hancock
Matilda Hancock is a Customer Success Manager at Lead Forensics, with a background in sales and recruitment. She has experience in various roles, including Sales & Renewals Agent at Markerstudy Insurance and Sales Team Leader at TOPSHOP TOPMAN.
Current Role at Lead Forensics
Matilda Hancock serves as a Customer Success Manager at Lead Forensics, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in sales and customer relations. Her work involves collaborating with clients to maximize the value they receive from Lead Forensics' services.
Previous Experience at Markerstudy Insurance
Before joining Lead Forensics, Matilda Hancock worked at Markerstudy Insurance as a Sales & Renewals Agent from 2021 to 2023. During her tenure, she was responsible for managing customer accounts and facilitating renewals, contributing to the overall sales strategy. She later advanced to the role of Sales & Renewals Team Leader at the same company for a period of 10 months in 2023.
Educational Background
Matilda Hancock completed her secondary education at Ormiston Six Villages Academy from 2011 to 2015. She then pursued further studies at Chichester College, where she achieved a qualification in English Literature (British and Commonwealth) from 2016 to 2018. This educational foundation has supported her career in customer service and sales.
Professional Development and Skills Training
Matilda participated in the 'Accelerating Women's Enterprise' programme, which aimed to enhance business skills. This program focused on critical areas such as managing money and risk, sales and marketing, and finance, equipping her with valuable skills applicable in her professional roles.
Volunteer Work During Covid-19 Pandemic
During the peak of the Covid-19 pandemic, Matilda Hancock volunteered at St. Wilfred's Hospice. In this role, she provided support on the ward, contributing to the care and assistance of patients during a challenging time for healthcare services.