Matthew Clamp
About Matthew Clamp
Matthew Clamp is a Customer Success Manager at Lead Forensics, where he has worked since 2017. He has previous experience in customer service and recruitment, including roles at Bupa Global, Mortimer Clarke Solicitors Limited, and Avolon Group.
Current Role at Lead Forensics
Matthew Clamp has been serving as a Customer Success Manager at Lead Forensics since 2017. In this role, he focuses on enhancing customer satisfaction and ensuring clients derive maximum value from the company's services. His responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve customer retention. His tenure at Lead Forensics has allowed him to develop a deep understanding of customer needs and the company's offerings.
Previous Experience at Avolon Group
Before joining Lead Forensics, Matthew worked at Avolon Group as a Recruitment Consultant for six months in 2012. Based in East Sussex, he contributed to the recruitment process by identifying and engaging potential candidates. This role provided him with valuable experience in client interaction and recruitment strategies, which later informed his customer success practices.
Role at Bupa Global
Matthew served as a Customer Loyalty Advisor at Bupa Global from 2016 to 2017. In this position, he focused on enhancing customer loyalty and satisfaction. His work involved addressing customer concerns and providing solutions to improve the overall customer experience. This role further developed his skills in customer engagement and support.
Experience at Mortimer Clarke Solicitors Limited
From 2013 to 2016, Matthew worked as a Senior Litigation Associate at Mortimer Clarke Solicitors Limited. His responsibilities included managing litigation cases and providing legal advice. This role required strong analytical skills and the ability to communicate effectively with clients and colleagues. His experience in the legal sector contributed to his professional development and understanding of client needs.