Morgan Johnson
About Morgan Johnson
Morgan Johnson is a Customer Success Manager at Lead Forensics, where he leads the onboarding process for new customers and manages a portfolio of over 100 accounts. He has a diverse educational background, having studied at multiple institutions, and previously held leadership roles at SwimAtlanta Pool Management.
Work at Lead Forensics
Morgan Johnson serves as a Customer Success Manager at Lead Forensics, a role held since 2020. In this position, Morgan leads the onboarding process for new customers and acts as their primary point of contact. Morgan manages a portfolio of over 100 customer accounts, which includes both enterprise and small-scale engagements. Responsibilities also include developing and deploying customer training programs to facilitate onboarding and adoption stages. Morgan collaborates with customer support teams to provide technical assistance regarding Lead Forensics' data feed and APIs, and works with the account management team on renewal, expansion, and churn prevention activities.
Education and Expertise
Morgan Johnson has a diverse educational background. Morgan studied at Zeppelin University in Friedrichshafen for one year in 2013-2014. Additionally, Morgan is currently studying at IQS and Saint Petersburg State Polytechnical University, with studies commencing in 2014 and 2013, respectively. Morgan earned an Associate of Science degree in Business Administration and Management from Louisburg College from 2008 to 2010. Furthermore, Morgan obtained a Bachelor of Business Administration in International Business from Valdosta State University, completing the program from 2011 to 2014.
Previous Experience in Pool Management
Before joining Lead Forensics, Morgan Johnson worked at SwimAtlanta Pool Management. Morgan held the position of Regional Director from 2016 to 2018 in the Greater Atlanta Area, overseeing operations and management. Prior to this role, Morgan served as the Assistant Director of Staffing and Recruiting from 2015 to 2016 in Roswell, GA. These positions provided Morgan with experience in management and customer relations within the pool management industry.
Customer Engagement and Metrics Analysis
In the role of Customer Success Manager, Morgan Johnson influences customer outcomes by collecting feedback and analyzing relevant metrics. This data-driven approach helps in improving processes surrounding customer acceptance of Lead Forensics data. Morgan also leads best practices for sales and marketing strategies, focusing on the sales process and digital marketing initiatives to enhance customer engagement and satisfaction.