Nathan Jeffery
About Nathan Jeffery
Nathan Jeffery is a Customer Success Manager at Lead Forensics, where he manages a portfolio of 120 clients and provides marketing advice to integrate technology into their processes. He previously served as an Emergency Planning and Resilience Officer at Hampshire County Council from 2016 to 2020.
Work at Lead Forensics
Nathan Jeffery serves as a Customer Success Manager at Lead Forensics, a position he has held since 2020. In this role, he manages a portfolio of 120 clients, focusing on enhancing client relationships through a proactive contact strategy. His responsibilities include handling client complaints and strategically planning to address client needs effectively. He also provides marketing advice to clients, helping them integrate technology into their daily processes. Additionally, Nathan focuses on upselling and cross-selling to meet specific key performance indicators (KPIs).
Previous Experience at Hampshire County Council
Before joining Lead Forensics, Nathan Jeffery worked at Hampshire County Council as an Emergency Planning and Resilience Officer from 2016 to 2020. During his four years in this role, he was responsible for developing and implementing emergency planning strategies. His experience in this position contributed to his skills in managing client relationships and addressing complex needs.
Education and Qualifications
Nathan Jeffery studied at Warblington, where he achieved his General Certificate of Secondary Education (GCSE) from 1993 to 1998. This foundational education provided him with essential skills that have supported his professional development in customer success and emergency planning.