Rebecca Ward
About Rebecca Ward
Rebecca Ward serves as the Global Customer Success Learning and Development Manager at Lead Forensics, where she has worked for over nine years, progressing through various roles. She has recently expanded her responsibilities to include oversight of the American offices and customer success team.
Current Role at Lead Forensics
Rebecca Ward serves as the Global Customer Success Learning and Development Manager at Lead Forensics. In this position, she oversees the customer success teams across various global offices, including those in the United States. Her role involves developing training programs and strategies to enhance customer success initiatives. She has been in this role since 2021, contributing to the company's focus on customer satisfaction and success.
Previous Experience at Lead Forensics
Rebecca Ward previously held multiple positions at Lead Forensics, starting as a Client Success Manager from 2014 to 2017. She then transitioned to the role of UK Customer Success Learning and Development Manager, where she worked from 2017 to 2021. Her tenure at Lead Forensics spans over nine years, during which she has progressed through various roles, demonstrating her commitment to customer success.
Experience at Inchcape Fleet Solutions
Before joining Lead Forensics, Rebecca Ward worked at Inchcape Fleet Solutions as a Team Coordinator/Leader from 2011 to 2014. In this role, she was responsible for coordinating team activities and ensuring effective communication within the team. Her experience at Inchcape contributed to her skills in team leadership and customer service.
Education and Qualifications
Rebecca Ward attended The Hayling School from 1997 to 2002, where she achieved 7 GCSEs graded A-C. Her educational background provided a foundation for her career in customer success and team management. The skills and knowledge gained during her schooling have been instrumental in her professional development.
Career Progression and Leadership
Rebecca Ward's career reflects significant progression in customer success management. Her promotion to a global position at Lead Forensics highlights her expertise and leadership capabilities in the field. She has consistently demonstrated her ability to manage teams and develop effective customer success strategies throughout her career.