Richard Adams
About Richard Adams
Richard Adams serves as the Head of Customer Success Operations at Lead Forensics, a position he has held since 2020 in Portsmouth, England. He has extensive experience in customer support and operations, having worked in various leadership roles across multiple companies since 1996.
Current Role at Lead Forensics
Richard Adams has been serving as the Head of Customer Success Operations at Lead Forensics since 2020. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His work is based in Portsmouth, England, United Kingdom, where he has contributed to the company's growth and customer engagement strategies for four years.
Previous Experience in Customer Support and Operations
Richard Adams has a substantial background in customer support and operations management. He worked at Dotdigital as Head of Customer Support from 2014 to 2016. Prior to that, he held various roles at IRIS Software Group, including Support Manager and Development Manager, from 2006 to 2009. He also served as Support Team Lead at PDI Software from 1996 to 2002, and as Support Manager at CounterBooks/CV Retail from 2002 to 2006.
Leadership Roles in Customer Success
Adams has held several leadership positions focused on customer success. He was the Chief Operating Officer at WeThrive from 2016 to 2020, where he managed operational strategies. Additionally, he served as Head of Customer Success at Pure360 from 2010 to 2014, contributing to customer retention and satisfaction initiatives.
Educational Background and Skills
While specific educational details are not provided, Richard Adams has developed extensive skills in customer success, operations management, and team leadership throughout his career. His experience spans over two decades, showcasing his ability to lead teams and improve customer engagement across various organizations.