Samuel Becker
About Samuel Becker
Samuel Becker is a Customer Success Manager currently working at Lead Forensics, with a background in customer relationship management and SaaS solutions. He has previously held roles at Sendoso and Yelp, where he focused on customer engagement and onboarding processes.
Current Role at Lead Forensics
Samuel Becker serves as a Customer Success Manager at Lead Forensics since 2023. In this role, he focuses on enhancing customer engagement and ensuring successful implementation of the company's solutions. His responsibilities include analyzing customer data to inform strategic decisions and improve the overall customer experience.
Previous Experience at Sendoso
Before joining Lead Forensics, Samuel Becker worked at Sendoso as an Onboarding Strategist from 2022 to 2023. His role involved guiding new customers through the onboarding process, ensuring they effectively utilized the platform's features to meet their business needs.
Career at Yelp
Samuel Becker's tenure at Yelp spanned from 2015 to 2022, where he held multiple positions. He began as a Customer Success Manager, then advanced to Senior Elite Local Client Partner, and briefly served as a Recovery Account Manager. His roles involved direct customer interaction and relationship management, contributing to customer retention and satisfaction.
Educational Background in Kinesiology
Samuel Becker earned a Bachelor's degree in Kinesiology and Exercise Science from Arizona State University, studying from 2008 to 2012. This educational background provided him with a foundational understanding of human behavior and performance, which he applies in customer success roles.
Experience in Project Coordination
Prior to his roles in customer success, Samuel Becker worked at PBS as a Special Projects/Event Coordinator from 2010 to 2015. This position involved coordinating various events and projects, enhancing his organizational and communication skills, which are essential in customer-focused roles.