She'lia Roby
About She'lia Roby
She'lia Roby is a Customer Success Manager with over five years of experience in the field, currently working at Lead Forensics in London. She has held various positions in customer success and sales across notable companies, including Nielsen and Eli Lilly and Company, and holds a Master's degree in Marketing and Communications from West Virginia University.
Current Role at Lead Forensics
She'lia Roby serves as a Customer Success Manager at Lead Forensics, a position she has held since 2018. In this role, she focuses on ensuring customer satisfaction and facilitating successful product adoption. Her responsibilities include managing client relationships and providing support to enhance user experience. She'lia's tenure at Lead Forensics has contributed to her extensive knowledge in customer success strategies.
Previous Experience in Customer Success
Prior to her current role, She'lia Roby worked as a Client Success Manager at Resellerratings for eight months in 2017. In this position, she was responsible for managing client accounts and ensuring that clients received optimal service. Her experience in customer success roles has equipped her with skills necessary for effective client engagement and support.
Educational Background
She'lia Roby earned a Bachelor of Arts degree from Michigan State University, where she studied from 2011 to 2015. She later pursued a Master of Science in Marketing and Communications at West Virginia University, completing her studies from 2016 to 2017. Her educational background provides a solid foundation for her expertise in strategic brand management and project management.
Work Experience at Eli Lilly and Company
She'lia Roby gained valuable experience at Eli Lilly and Company, where she worked as a Sales and Marketing Intern in 2015 for five months. She later took on the role of Pharmaceutical Sales Representative from 2015 to 2016 for eleven months. These positions allowed her to develop skills in sales strategies and marketing within the pharmaceutical industry.
Diverse Work History
She'lia Roby has a diverse work history that includes various roles in different organizations. She worked as a Membership Representative at Nielsen for eight months in 2017 and held multiple internships at the Michigan Economic Development Corporation in 2015. Additionally, she served as a Computer Assistant and E.s.s.a Mentor at Michigan State University. This range of experiences has contributed to her comprehensive skill set.