Sophia Benham
About Sophia Benham
Sophia Benham is an Enterprise Customer Success Manager with over 20 years of experience in strategic account management. She has a strong background in customer relationships and sales across various industries, including SaaS and technology.
Current Role at Lead Forensics
Sophia Benham serves as the Enterprise Customer Success Manager at Lead Forensics since 2021. In this role, she focuses on enhancing customer satisfaction and managing strategic accounts. Her responsibilities include fostering relationships with enterprise clients and ensuring that their needs are met effectively. She leverages her extensive experience to drive contract retention and revenue growth.
Previous Experience at LeasePlan UK
Sophia Benham worked at LeasePlan UK in two capacities. Initially, she served as the Product Services Sales Manager from 2016 to 2018 in Slough, United Kingdom. Following this role, she was an Account Manager from 2018 to 2020, also in Slough. During her tenure, she developed skills in managing customer relationships and sales, contributing to the company's objectives in the automotive sector.
Experience at Iron Mountain
Sophia Benham was employed at Iron Mountain as an Account Manager from 2005 to 2009 in London, United Kingdom. In this position, she managed client accounts and contributed to the company's service delivery. Her role involved maintaining customer relationships and ensuring client satisfaction within the secure information management industry.
Expertise in Customer Relationship Management
Sophia Benham possesses over 20 years of experience in strategic account management. Her expertise includes managing customer relationships across various industries, such as SaaS, technology, secure cash logistics, and services. She demonstrates strong skills in RFI/RFP processes and contract negotiation, which are crucial for achieving business objectives.
Education and Language Skills
Sophia Benham has developed a strong foundation in business development and customer satisfaction throughout her career. She has some proficiency in French and Italian, which enhances her ability to communicate in diverse environments. Her educational background supports her technical knowledge and commercial acumen in various business sectors.