Sophie Delahunty
About Sophie Delahunty
Sophie Delahunty serves as the Digital Customer Success Lead at Lead Forensics, where she focuses on driving measurable progress and establishing value-centric relationships. With a background in customer success and sales roles at Zoopla and other companies, she has developed strong skills in identifying customer needs and delivering effective solutions.
Current Role at Lead Forensics
Sophie Delahunty serves as the Digital Customer Success Lead at Lead Forensics, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and driving measurable progress aligned with shared goals. Her responsibilities include identifying customer needs and delivering effective solutions to critical problems, ensuring that clients receive the maximum value from the company's offerings.
Previous Experience in Customer Success
Prior to her current role, Sophie Delahunty worked at Zoopla in various capacities. She began as an eLearning Specialist from 2018 to 2020, followed by roles as a Customer Success Consultant and Customer Success Team Leader until 2022. Her experience at Zoopla allowed her to develop a proven track record of establishing value-centric relationships with both internal and external customers.
Sales Experience
Sophie Delahunty has extensive experience in sales, having worked as a Sales Negotiator at Hunter French from 2012 to 2014 and at Sequence (UK) Ltd from 2011 to 2012. In these roles, she honed her skills in negotiation and customer engagement, contributing to her overall expertise in customer success.
Educational Background
Sophie Delahunty's educational journey includes studying at Campion School in Athens from 2003 to 2007, where she completed her high school education. She furthered her studies at St Laurence, focusing on subjects such as English Language, English Literature, Psychology, Philosophy and Ethics, and French from 2007 to 2009. Additionally, she attended Trowbridge College, where she achieved a BTEC Level 3 in Business Administration and Management from 2010 to 2011.