Susan Charles
About Susan Charles
Susan Charles is a Quality Assurance Analyst at Lead Forensics, where she has worked since 2019. She previously held roles in customer service and data verification, and has experience in the hospitality industry.
Current Role as Quality Assurance Analyst
Susan Charles currently serves as a Quality Assurance Analyst at Lead Forensics. She has held this position since 2019, contributing to the company's commitment to maintaining high standards in its processes and products. In this role, she is responsible for ensuring that the quality of data and services meets established benchmarks. Her extensive experience in data verification enhances her effectiveness in this position.
Previous Experience at Lead Forensics
Prior to her current role, Susan worked at Lead Forensics as a Data Verification Analyst for six months in 2019. In this capacity, she focused on verifying data accuracy and integrity, which laid the groundwork for her subsequent transition to quality assurance. This role provided her with valuable insights into data management and quality control processes.
Experience in Customer Service Roles
Susan has a background in customer service, having worked at Nando's UK & IRE as a Cashier/Waitress from 2015 to 2018. During her three years at the restaurant, she developed strong interpersonal skills and gained experience in a fast-paced environment. Following this, she worked at Ralph Lauren as a Cashier/Customer Service representative for seven months in 2018 to 2019, where she further honed her customer service abilities.
Educational Background
Susan attended the City of Portsmouth Girls' School from 2008 to 2013. Her education provided her with a foundational knowledge base that has supported her career development. The skills and experiences gained during her schooling have contributed to her professional journey.