Ralston P.
About Ralston P.
Ralston P. is a Software QA professional with a background in sound engineering and extensive experience in customer support and sales across various companies. He has worked in the software and telecom industries, bringing a diverse skill set to his current role at LeadGenius.
Current Role at LeadGenius
Ralston P. has been working at LeadGenius as a Software QA since 2018. In this role, he is responsible for ensuring the quality and functionality of software products. His expertise in technical writing enhances his contributions to the quality assurance process, allowing for clear documentation and communication of software specifications and testing results.
Previous Experience in Customer Support
Ralston P. has extensive experience in customer support roles. He worked at IBM Global Process Services as a Senior Customer Support Executive from 2007 to 2010 in the Mumbai Area, India. Prior to that, he served as a Customer Service Representative at Wipro Limited from 2002 to 2004. His background in these positions has equipped him with skills in managing client relationships and addressing customer needs effectively.
Education and Technical Skills
Ralston P. studied Sound Engineering at Mind & Soul Sound Design, where he achieved a Diploma in Sound Engineering from 1999 to 2001. He also attended St Joseph's Institute in Goa, India, and Vidya Vikas Mandals Shree Damodar College of Commerce & Economics in Margao. His education in sound design complements his technical skills, showcasing a diverse skill set that extends beyond software quality assurance.
Career Background in Sales and Support
Ralston P. has a varied career background that includes roles in sales and support. He worked as an Area Sales Specialist at Best Marine from 1998 to 2002 and as a Dealer Support Executive at 3 Global Services Private Limited from 2004 to 2006. Additionally, he served as a Senior CRA at Tech Mahindra Business Process Services from 2011 to 2013. This diverse experience provides him with a broad perspective in both the computer software and telecom industries.