Tousen Vang
About Tousen Vang
Tousen Vang is a Technical Support Specialist at Leadpages, where he has worked since 2019. He holds a Bachelor's degree in Computer Science from the University of Minnesota-Twin Cities and has experience collaborating with marketing and engineering teams to improve client support services.
Work at Leadpages
Tousen Vang has been employed at Leadpages as a Technical Support Specialist since 2019. In this role, he operates in the Greater Minneapolis-St. Paul Area, where he focuses on providing technical assistance to clients. His responsibilities include collaborating with marketing and engineering teams to improve client support services. He has consistently exceeded response goals related to speed, quality, and first response completion, demonstrating a commitment to effective customer service.
Education and Expertise
Tousen Vang earned a Bachelor's degree in Computer Science from the University of Minnesota-Twin Cities, completing his studies from 2014 to 2019. This educational background has equipped him with the technical knowledge necessary for his role in technical support. His academic experience laid the foundation for his expertise in client support and technology.
Background
Before joining Leadpages, Tousen Vang worked as a Librarian's Assistant at the University of Minnesota from 2014 to 2016. This position provided him with experience in managing information and assisting users in accessing resources. His time at the university contributed to his skills in communication and support, which he later applied in his technical support role.
Achievements
In his current position at Leadpages, Tousen Vang has made significant contributions by regularly updating databases with new technologies to ensure that the support services remain current with service changes. His proactive approach has helped maintain high standards in client support, reflecting his dedication to continuous improvement in his field.