Svitlana Zhyhulina
About Svitlana Zhyhulina
Svitlana Zhyhulina is an L3 Support Engineer currently working at ActiveProspect and LeadsBridge in Austin, Texas. She has a background in translation and customer support, holding multiple degrees and certifications in relevant fields.
Work at ActiveProspect
Svitlana Zhyhulina has been employed at ActiveProspect as an L3 Support Engineer since 2023. In this role, she provides advanced technical support and troubleshooting for clients. Prior to this position, she worked as an L2 Support Engineer at ActiveProspect from 2022 to 2023, where she developed her skills in customer service and technical assistance.
Work at LeadsBridge
At LeadsBridge, Svitlana Zhyhulina currently serves as an L3 Support Engineer, a position she has held since 2023. She previously worked as an L2 Support Engineer from 2022 to 2023, and as a Customer Support Specialist from 2019 to 2021. Additionally, she held the role of VIP Support Specialist from 2021 to 2022. Her experience at LeadsBridge has contributed to her expertise in customer support and technical problem-solving.
Education and Expertise
Svitlana Zhyhulina holds a Master's degree in Translation from Sumy State University, where she studied English and German from 1995 to 2000. She also earned a Master's degree in Economics and Business Administration from the Interregional Academy of Personnel Management from 2000 to 2002. Furthermore, she has completed the Google IT Support Professional Certificate through Coursera, enhancing her technical support skills.
Background in Translation
Before her roles in technical support, Svitlana Zhyhulina worked as a Remote Translator and Proofreader at ISO Translations from 2014 to 2019. In this capacity, she translated documents between English, Ukrainian, German, and Russian, showcasing her linguistic abilities and attention to detail.