Cam Jellison
About Cam Jellison
Cam Jellison serves as the Vice President of Call Center Operations at Leaf Home Solutions, where he has worked since 2019. He has extensive experience in call center management, overseeing quality assurance, compliance, and staff training.
Work at Leaf Home Solutions
Cam Jellison has served as the Vice President of Call Center Operations at Leaf Home Solutions since 2019. In this role, he is responsible for overseeing various aspects of call center management, including quality assurance and compliance measures. His focus is on maintaining high operational standards within the organization. Jellison plays a critical role in developing and managing departmental policies and procedures aimed at enhancing call center efficiency.
Experience at LeafFilter Gutter Protection
Cam Jellison has extensive experience at LeafFilter Gutter Protection, where he has worked since 2009. Initially serving as the Corporate Call Center Director, he has held this position for 15 years. His responsibilities include analyzing call center statistics to identify areas for improvement and maximize operational efficiency. Jellison has been instrumental in forecasting staffing and client needs to ensure optimal call center operations.
Education and Expertise
Cam Jellison studied at Southern New Hampshire University, where he earned an Associate's degree in Business, Management, Marketing, and Related Support Services from 2016 to 2018. He furthered his education at the same institution, achieving a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General during the same period. His educational background supports his expertise in call center operations and management.
Training and Development Initiatives
In his role, Cam Jellison has developed and implemented new hire training courses and continuous education training programs for call center staff. These initiatives are designed to enhance the skills and knowledge of employees, contributing to improved performance and operational success within the call center environment.