Heather Nelson
About Heather Nelson
Heather Nelson is a Corporate Customer Service Manager at Leaf Home, with extensive experience in customer service operations and management. She previously held various managerial roles at LeafFilter Gutter Protection and has a background in administrative support and quality assurance.
Current Role at Leaf Home
Heather Nelson serves as the Corporate Customer Service Manager at Leaf Home, a position she has held since 2021. In this role, she oversees a team of Regional Customer Service Managers and their respective teams of Customer Service Assistants. Her responsibilities include managing customer service operations and ensuring high standards of service delivery across the organization.
Previous Experience at LeafFilter Gutter Protection
Before her current role, Heather Nelson worked at LeafFilter Gutter Protection in various managerial positions. She served as the Regional Implementation Manager from 2016 to 2018, and later held the role of Corporate Service Support Manager from 2020 to 2021. Additionally, she worked as a Service Administrator Quality Assurance Manager and Canada Service Administrator, demonstrating her extensive experience in customer service management within the company.
Background in Customer Service Management
Heather Nelson has a strong background in customer service management, having held multiple roles at LeafFilter Gutter Protection. Her transition from quality assurance to corporate customer service management highlights her versatility and ability to adapt to different aspects of service management. She has developed a comprehensive understanding of customer service operations throughout her career.
Educational Background
Heather Nelson studied at Stow-Munroe Falls High School and later attended The University of Akron, where she focused on Athletic Training/Trainer. Her studies spanned from 2008 to 2014, during which she achieved an incomplete status in her program. This educational background contributes to her skill set in managing teams and operations effectively.
Early Career Experience
Before her tenure at LeafFilter Gutter Protection, Heather Nelson gained valuable experience as an Administrative Assistant at Empire Today from 2006 to 2011. She also worked as an Assistant Manager at Cinemark from 2007 to 2016. These roles provided her with foundational skills in administration and customer service, which she has built upon in her subsequent positions.