Stephen Moore
About Stephen Moore
Stephen Moore is a Regional Customer Service Manager at Leaf Home Solutions with over a decade of experience in client support and sales. He has a background in conducting cognitive interviews and facilitating team meetings, and he has worked in various roles across multiple companies in Ohio.
Current Role at Leaf Home Solutions
Stephen Moore serves as the Regional Customer Service Manager at Leaf Home Solutions, a position he has held since 2020. In this role, he is responsible for overseeing customer service operations, ensuring that client needs are met effectively. He conducts cognitive interviews to evaluate candidates for cultural fit and growth potential within the organization. Additionally, he facilitates weekly meetings to discuss company policies, procedures, and upcoming events with the customer service team, contributing to a cohesive work environment.
Professional Background
Stephen Moore has a diverse professional background with over a decade of experience in client support, sales, and marketing. He has held various roles in multiple organizations, including Lender Processing Services, Inc. (LPS) and FFR Merchandising. His previous positions include Conveyance Coordinator, Inside Sales Account Manager, and Customer Support Representative. This extensive experience has equipped him with strong skills in administrative support and project management.
Education and Qualifications
Stephen Moore studied at Ohio University and also attended Lakeland Community College, where he earned an Associate of Arts degree from 2019 to 2021. His educational journey began at St. Peter Chanel High School, where he completed his high school education from 2001 to 2005. This educational foundation has contributed to his professional development and skill set in customer service and management.
Skills and Expertise
Stephen Moore possesses excellent interpersonal and phone communication skills, which enhance his ability to manage client relations effectively. His proficiency in standard office desktop software supports efficient administrative and management tasks. With a focus on client support and team management, he has developed a strong skill set that aids in fostering positive interactions within his team and with clients.